Keeping you safe

Protecting your account is something we take very seriously, and we have many measures in place to keep your money and information safe. But it’s important that you also play your part – below are some easy things you can do.

Online security

We are aware that our customers have been receiving an increased number of "phishing" emails in recent weeks. Phishing is an attempt by fraudsters to obtain personal information, including login details and other security credentials used for online banking or other transactions. These emails may claim that your account has been suspended, erroneous transactions are present or that some form of action is required by you.

Knowing what to look out for is the best way to protect yourself from phishing attempts. Below are the key points to remember if you are concerned about an email you have received:

  • TD Direct Investing will never include attachments unless the email was solicited by the client e.g. customer has contacted TD with an enquiry or requested updates.
  • TD Direct Investing will never include a link in an email which takes you directly to a log in page.
  • TD Direct Investing will never ask you for your username or password in an email.
  • TD Direct Investing will never ask you for your password and dealing password on the same web page.

Top tips to stay safe

Protect your identity when you're online

Create strong passwords, change them regularly, don't use the same password for different sites, don't write them down and don't give them to anyone else.

Don't open emails from suspicious senders

If you receive a suspicious email, don't click on any links or download any attachments. Forward the email to us at phishing@tdwh.co.uk and immediately delete it from your inbox.

Keep your computer software up to date

Set your computer to receive automatic updates and the latest versions of operating systems, anti-virus software and internet browsers. A lot of updates include important security fixes.

Turn your computer off when you're not using it

It sounds simple, but it's often overlooked. By turning your computer off, not only will you save on your energy bills but you'll also prevent any unauthorised access while you're away.

Only download software from trusted websites

If you need to download software, use trusted sources and go directly to their websites instead of downloading from a third party.

Secure your wifi connection

Make sure your wireless broadband router is secured with a strong password, and disconnect it if you don't need it for long periods. Be wary of using free public wifi services if you're entering personal information.

Keep your mobile secure

Ensure you log out from the TD Trading App when you have finished using it and don't select the save username function in the app. Make sure the password function for your smartphone requires you to input this every time you use your phone and don’t leave your mobile unattended.

For more information on ensuring you stay safe online, visit the government website www.getsafeonline.org