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We've Improved your online account experience

9th May 2015

Why we've improved

We've brought our online account up to date making it even better and
easier to use.

New log-in screen

Account log in – user name screen

Cleaner look and feel

Only your username is required at first

Account log in – password screen

Your password entry fields will be opened ONCE the username has been successfully entered

If you have forgotten your password click FORGOTTEN PASSWORD

Account log in – re-enable your access (username) screen

You need to enter the primary username to re-enable your password

Re-enable DoB screen

For your security you MUST enter your date of birth, email address and confirm two of the answers to your security questions

Click NEXT and we’ll send you a text message with your security code

Once you have your security code type it in the correct field and enter your new password

Don’t worry – we’ll help you through the process with online prompts and FAQs

Device ID Enhancements

Account log in unfamiliar with device

Improved our self-service way of authorising a new device

Simply follow the 'easy to use' instructions on screen

Account log in register your device

As a security check you will be asked to verify your mobile number

We will send you a text with your security code

SMS Verification screen

Type in your security code and click NEXT

Your device is ready to use

Understanding the risks

The value of your investments can go up or down and you may not get back what you invest.

Please note that all investment types and accounts used in these images are for illustrative purposes only and are not intended as personal recommendations.