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TD Financial Spread Trading FAQs

Who provides TD’s Financial Spread Trading?

For the purpose of Financial Spread Trading, TD Direct Investing is introducing you to London Capital Group (LCG) and all dealing, administration and settlement is carried out by them. London Capital Group is a leading provider of online Financial Spread Trading. TD Direct Investing receives various commission revenues from LCG in direct relation to the transactions made by you. TD Direct Investing will provide further detail regarding the commission payments upon written request.

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What is Financial Spread Trading?

Financial Spread Trading, sometimes known as financial spread betting, is one of many ways you can trade on the global financial markets. Find out more on our What is Financial Spread Trading page.

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How do I apply for an account?

If we are unable to electronically confirm your identity and address, we will require documentation in order to activate your account. If this is the case or if we require any additional information, we will send you an email with details of what we require.

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What type of account can I have?

TD Financial Spread Trading offers deposit accounts, which means that you can begin trading once you have deposited funds into your account.

If you would like to hold an account in another currency (Sterling/US Dollar/Euro) or if you are interested in holding a corporate account, please contact our Customer Support team: support@tdspreadtrading.co.uk or 0845 2100 377.

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Can somebody else trade on my account?

Yes, you can nominate a family member or friend by completing a Power of Attorney form. The Power of Attorney form is available to download when you start our online application.

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How much do I need to deposit?

We do not require you to deposit funds into your account until you wish to trade. To calculate the minimum deposit required to open a trade, you will need to review the Minimum IMR information, which can be found on the Market Information window (launched from the "I" button) linked to each product. Please look at the Managing Account section of this page for more specific details on how to calculate your minimum deposit or refer to the online User Manual once your account is opened.

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How do I deposit funds?

You can credit your account in a variety of ways which are detailed below. Please note that due to money laundering regulations enforced by the Financial Conduct Authority, we are unable to accept funds from any other source than the account holders own funds.

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Deposit money by debit/credit card

You can deposit funds securely online or by telephone using a debit or credit card. There is a 2% charge for payments made by credit card. If you did not register a card when you opened your account, you can do so in the Payments section of the trading platform. Start by selecting the Credit My Account button, then Continue and then Add Card. Alternatively, you can call the Customer Support team on 0845 2100 377.
TD Financial Spread Trading accepts all major debit and credit cards however American Express and some International Visa Electron cards are not accepted.

As a credit card customer you should be aware of changes to the way some credit card companies charge for online betting transactions, which Spread Trading is. Gambling transactions, which have until now been treated in the same way as any other purchase, will be treated as cash advances by some credit card companies. Cash advances are usually subject to a higher rate of interest than standard transactions, so you should check the terms and conditions of your card carefully.

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Registering your card details

If you enter your card details for the first time but do not make a payment, a pre-authorisation service will temporarily take 0.01p from your bank account and only appears on your bank account for a short time before dropping off. This amount will never actually be removed from your bank account.

After you have registered your card once, you will not need to re-register this card unless your card expires or it is inactive for over 12 months.

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Deposit money via bank transfer

You can deposit funds directly into our bank account by making a bank transfer from a bank account in your name. Please ensure you use your full name and TD Financial Spread Trading account number as a reference. Due to money laundering regulations, we cannot accept cash deposits. Any funds credited in this way will not be added to your account and could result in significant delays on any refund. Please be aware that large deposits of cash into our accounts by any client may generate an enquiry to the relevant authorities.

Some international transfers will incur a fee charged by your bank or ours. Any charges will come out of the amount that you transfer and therefore we will only credit your account with the funds that we receive. We cannot be held accountable for any bank charges.

Our bank accounts are held at Barclays Bank, 1 Churchill Place, London, E14 5HP. The details of our bank accounts are below:
All currencies share the following details:

Account Name: London Capital Group T/as TD Financial Spread Trading
Swift Code: BARCGB22
Sort Code: 20-77-67

Please check the grid below for the relevant account number and IBAN.

Deposit Currency Account Number: IBAN:
GBP 80334448 - IBAN: GB74 BARC 2077 6780 3344 48
EUR 77477277 – IBAN: GB76 BARC 2077 6777 4772 77
USD 49659822 - IBAN: GB70 BARC 2077 6749 6598 22

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Deposit funds via cheque

Please make your cheque payable to London Capital Group and send it to: 2nd Floor, 6 Devonshire Square, London, EC2M 4WQ. We will not credit your account until your cheque has cleared. This usually takes 5 working days.

Unfortunately, we cannot accept banker's drafts. If you are going to deposit funds using a building society cheque and it does not have your name on the cheque, we will need to see a receipt stamped by the building society to say that the money from that cheque came from an account in your name.

Cheques drawn on a bank outside of the UK can take up to 4-6 weeks to clear. Any commission charged by our bank, or yours, for processing an international cheque will come directly out of the funds from the cheque deposited and therefore only the funds credited to our bank account will be credited to your account.

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Are my funds deposited securely online?

To improve the security of the card payments you make into your TD Financial Spread Trading account and following industry standards, we operate Verified by Visa & MasterCard® SecureCodeTM for some card types. These schemes, known collectively as 3D Secure, are designed to improve the way that your card payments are authenticated and to reduce the likelihood of card fraud.

If you have previously enrolled for these services with your bank and we require your card type to use 3D Secure, you will simply be prompted for your 3D Secure password when you next make a payment into your TD Financial Spread Trading account.

If you have not yet enrolled in Verified by Visa or MasterCard® SecureCodeTM, you may be prompted by your bank to enrol before a payment can be made. This will be done quickly and securely on your bank's website before seamlessly bringing you back to the payment page to continue with your transaction.

Please be assured that when inputting your 3D Secure details you are communicating directly with your bank via a secure link. The information that you enter is not disclosed to London Capital Group. To complete your payment, you will be briefly redirected to a secure screen hosted by your card issuer.

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How do I arrange a refund?

If you would like a refund from your TD Financial Spread Trading account, please call or email us advising of the amount you wish to receive and confirming the last 4 digits of the card you would like us to refund.

At London Capital Group our company policy states that any funds deposited must go back to the original source. For example, if you deposited funds using a card we would transfer your funds back to this card. Whilst we will action refunds as quickly as possible and normally the same business day, once the funds leave your TD Financial Spread Trading account the banking system usually takes up to 3 - 5 working days to return the funds back into your bank account. In some rare cases the banking system might take longer to process your refund, so if this is the case please contact our Customer Support team.

Please note that MasterCard do not accept refunds from gaming organisations. If you deposit funds using a MasterCard we will make refunds to a bank account in your name, or to the default bank account details registered on your TD Financial Spread Trading account. It is possible that we may require proof of your Bank Account details to establish that the account is in your name. This should be in the form of an original bank statement dated within the last three months. The statement should include your name, account number and, for international clients, an IBAN or Swift Code. We may also need sight of the card in question via faxed or scanned documentation.

If you are an international customer and you have used a MasterCard to credit your account or made an international transfer, there is a charge of £20 or the equivalent currency amount for refunds under £1000.00. For UK customers we would refund your money via BACS and this will take three working days with no charge.

Please note that due to transaction costs, TD Financial Spread Trading reserve the right to refuse any refund under £50.00 (or the equivalent currency amount) unless you are closing your account. Please bear this in mind when requesting a refund.

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How do I place a trade?

TD Financial Spread Trading provides a variety of products to trade on between the hours of 23:00 on Sunday until 21.15pm on Friday (UK time). You can make your spread trades online or by telephone.

For guidance on how to trade using the TD Financial Spread Trading online trading platform, please use our online User Manual once your account is opened. If you wish to trade by telephone, our dealing line is 0845 2100 277. If you have any problems or questions, you can call our Customer Support team on 0845 2100 377. Please refer to our Market Information Sheets for specific trading hours of individual products.

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What hours can I trade?

We are open for trading from Sunday 23:00 until Friday 21:15, UK time. You can find details of the trading hours for individual products if you click on the “I” information button to the right of each product or you can find a full, detailed list of all contract specifications if you click here to see our Market Information Sheets.

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What products do you offer?

We offer a full range of products including indices, shares, commodities, currencies, bonds and interest rates.

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Do you have 24 hour trading?

TD Financial Spread Trading normal trading hours are Sunday 23:00 to Friday 21:15, UK time. This means that TD Financial Spread Trading is available around the clock. Customer Support hours are 08:00 to 19:00 UK time.

We quote many of our markets overnight, in particular the FTSE, Wall St, Nikkei and other indices, FX and some commodities. It is possible that you could have any orders filled during the time that we are quoting these markets.

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How much margin will the system take when I make my trade and where will the automatic stop loss be placed?

When making a trade the system will look for three things.

  1. If you only have the minimum funds available then the stop loss will automatically be generated at 80% of the minimum IM (Initial Margin). You can find the minimum IM required for all of our products in the market information.
  2. If you have more funds than the maximum IM required for that market - the system will set the stop loss at 80% of the maximum IM for that product, leaving you with extra funds as available margin.
    E.g. for FTSE Rolling Daily, the maximum IM is 150 so if you were trading £1 a point and you had £200 on your account, the system would only use up £150 as margin and your stop loss would be set 120 points away. In this scenario, you would be left with £50 available margin to make other trades.
  3. If you have more funds on your account than the minimum IM but less than the maximum IM required, the system will take all the funds on the account as margin and the stop loss will be set at 80% of these funds.

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How much margin will the system take if I move/amend my stop loss?

You can of course amend the automatic stop that is generated by clicking on "Order Book" and then on the "AMEND" button. Moving your stop loss in closer will free up your margin but the system will always charge you the min IM for that trade regardless of how close you place your stop loss to your entry level. If you move your stop loss further away you will need enough margin to cover the new stop level. This can be calculated by multiplying the amount of points your stop loss is away from your entry level by a further 25%. For example if you have your stop 100 points away from your entry level, you will need £125 to cover the margin required for that particular stop level.

If you have a Guaranteed Stop Order attached to an open position then the amount of margin taken will be the total capital you have at risk. For example, if you buy £1 per point of the UK 100 Rolling Daily and you have a Guaranteed Stop Order 50 points away, the system will use up only £50 of trading resources.

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Can I place a Guaranteed Stop Order?

With TD Financial Spread Trading you can guarantee your automatic Stop Loss by selecting it to be a Guaranteed Stop Order. With a Guaranteed Stop Order you can trade safe in the knowledge that, should a market gap through your stop level, you will not suffer any extra losses from slippage and you will be stopped out at the level you requested.

But there is a premium and minimum distance for selecting your automatic Stop Loss to be guaranteed. For example, the premium (which is a multiple of your stake) and minimum distance for the UK 100 Rolling Daily is 2 and 30 respectively, so if you bought £5 per point a 5900.0, your account would be debited £10 (2 x £5) and your Guaranteed Stop Order would have to be a minimum of 31 points away (the minimum distance is the number specified, plus the market’s spread).

It is also possible to specify that any stop loss linked to a New Order is a Guaranteed Stop Order. In this case the premium is not applied until the New Order is filled.

You can place or amend a Guaranteed Stop Order at any time when the underlying market is open and any amend to the level has to be at least the minimum distance (minimum, plus the market’s spread) from the current quote. If you close a position that has a Guaranteed Stop Order attached, then the premium is not recredited to your account. To find out what the premiums and minimum distances are please see the Market Information Sheets.

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Will I be trading on the prices I see online?

Once you've clicked the TRADE button you will be offered the option to buy or sell. Once you have made your trade, it will be processed immediately. You should receive confirmation within a couple of seconds, or you will receive a message informing you that the trade has been declined. If the trade is declined, the reason why will also be displayed.

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How are the Daily UK 100 and Wall Street prices calculated?

All major indices quoted by TD Financial Spread Trading have a futures market related to them (i.e. the UK 100 has the LIFFE FTSE futures market). This future trades at a price which reflects the underlying market plus some adjustments. These adjustments are calculated from the theoretical value of dividends payable between today and the expiry of the future and the cost of carry for the index over the same period.

This adjustment is called the 'fair value'. TD Financial Spread Trading will adjust the cash price of each index by its own fair value number each day. TD Financial Spread Trading links the Rolling Daily quote to the relevant future concerned and offsets the quote by the current fair value. Therefore the Rolling Daily price is moved by the futures price and not vice versa, this is because the underlying cash price is a lagging market indicator which does not react in a timely manner to market moving news.

For UK shares we price our bid using the underlying market bid and the offer from the underlying market offer. Our spread is then added around the underlying market bid/offer to create our quote. On a day to day basis the difference between our bid and the underlying market bid will remain the same as will the difference between the offer prices. If the underlying market bid/ask spread widens/narrows then our quote will widen/narrow with it.

We derive the future individual share prices (quarterly markets) by taking the underlying market price and adding the cost of carry from the trade date until the expiry date and removing any dividends/capital repayments on those shares which go ex-div/make payments between the trade date and the expiry date.

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How do we derive our FX prices?

We subscribe to a data feed which gives us the best bid and offer in the market from several major banks in any given currency pair. The best bid might be from one bank, and the best ask might be from another bank. We take the best of each (i.e. the highest bid and the lowest offer) and put our spread (which remains fixed) around this spread.

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What is a Rolling Daily contract?

Our innovative Rolling Daily contracts provide a cost-effective solution for short-medium term trading. These contracts do not expire at the end of the day but are automatically 'rolled over' to the next trading day.

Any corresponding orders are also rolled over automatically. An overnight financing rate is applied on a daily basis. If you hold an open position at 23:30 London time then any relevant overnight financing charges and dividend charges will be applied to this position. The actual charge can be applied at any time after 23:30.

The standard benefits still apply, such as the ability to go long or short and tax free profits, as well as other benefits.

Advantages:

  • Tighter spreads
  • Available on indices, equities and FX markets
  • Cost-effective solution for short-medium term trading
  • Potential payment due to overnight financing
  • Automatic order rollover facility
  • Familiarity of trading underlying market but with benefits of futures-style trading

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How is overnight financing charged?

Rolling Daily contracts incur a debit or credit for each day that they are held overnight.

Whilst it is normal for equity and index long positions to incur a debit and for short positions to receive a credit when overnight financing is applied, there are times when you may be debited for a short position, for example when interest rates are very low (NB overnight financing for FX positions is different).

For a position held on a Friday or prior to a TD Financial Spread Trading non-business day, financing will be applied according to the number of days until the subsequent TD Financial Spread Trading business day.

For example, for a position that is rolled from Friday to Monday, financing will be applied for 3 days. Any profits/losses are realised when the position is closed.

How is the financing calculated?

The overnight financing for a rolling position can be calculated using this formula:

F = [ (Price / U) x Stake x I] / B
F = Overnight Financing
P = Closing price
U = Unit risk
S = Stake
I = applicable interest rate: long positions: RFR + 2.5%
short positions: RFR – 2.5%
B = day basis (365)

Relevant Funding Rate (RFR):

  • Shares & Indices: The RFR is generally equivalent to the base rate of the underlying currency of the country of the market concerned. If you are long of a share/index contract, this equates to real market cash exposure and so interest may be charged on this cash value for each day that the position is held open overnight. If you are short of a share/index contract, an interest return may be paid on these equivalent cash funds.
    E.g. the RFR for a short rolling daily contract on Google may be based on the US Fed Funds Rate minus 2.5%
  • Currencies: The RFR is calculated as the funding rate corresponding to the 2nd currency minus the funding rate corresponding to the 1st currency. E.g. the 1st currency of GBP/USD is sterling and the second is the US dollar. Therefore, if USD rates were 2.75% and GBP rates were 5.5% then the RFR for GBP/USD would be 2.75% - 5.5% or minus 2.25% (a negative differential)

For example, if the funding rates were as follows:
GBP: 5.5% EUR: 2.5% USD: 2.75%

The rates used for the examples above are indicative and are not necessarily representative of correct rates. The RFR of the following currency pairs would therefore be calculated as:

FX Pair RFR
EUR/GBP 3% (5.5% - 2.5%)
GBP/EUR - 3% (2.5% - 5.5%)
EUR/USD 0% (2.75% - 2.5%)

Note: Remember to add 2.5% to the RFR for long positions and minus 2.5% for short positions

Unit risk:
The smallest movement on the relevant contract that equates to a profit/loss change that is the same as your stake. E.g. on GBP/USD a movement of 0.0001 in the price would mean a profit /loss shift on your trade of the full stake and so the unit risk would be 0.0001.

EXAMPLES

1. Shares

UK Shares

BUY £8 per point of a Rolling Daily

Unit risk 1 (5.5% + 2.5%)
Applicable interest rate 8%
Closing price 550.10p

A £8 long position which has a closing price of 550.10p would be equal to £5,501 (£4,400.80) market exposure (this equates your trade to the number of shares you would have to buy from your stockbroker to create the same market risk, a £8 trade = 800 UK shares).

(550.10 / 1) x 8 x 8% = £352.06

This is the annual cost of borrowing £4,400.80 at 8%.

Divide this by 365 to reach the daily charge:
£352.06 / 365 = £0.96

As you are long of a share, your account would be debited £0.96 for the overnight funding.

US Shares

Unit risk 0.01 (2.75% + 2.5%)
Applicable interest rate 5.25%
Closing price $32.29
[(32.29 / 0.01) x 8 x 5.25%] / 365 = £3.71
Your account would be debited £3.71 for the overnight financing.

2. Indices

UK Indices

SELL £5 of UK 100 Rolling Daily

Unit risk 1 (5.5% - 2.5%)
Applicable interest rate 3%
Closing price 5820

[(5820 / 1) x 5 x 3%] / 365 = £2.39
Your account would be credited £2.39 as overnight financing.

US Indices

BUY £1 of Wall Street Rolling Daily

Unit risk 1 (2.75% + 2.5%)
Applicable interest rate 5.25%
Closing price 13005

[(13005 / 1) x 1 x 5.25%] /365 = £1.87
You are debited £1.87 for holding this position overnight.

3. Currencies

BUY £12 of GBP/USD Rolling Daily

Unit risk 0.0001 (2.75% - 5.5% + 2.5%)
Applicable interest rate -0.25%
Closing price 1.5250

[(1.5250 / 0.0001) x 1 x -0.25%] / 365= -0.10
Your account would be credited £0.10 as overnight financing.

Normally, for a buy position you would be charged the overnight financing but because this calculation has returned a negative number, you will actually receive this amount.

SELL £6 of GBP/USD Rolling Daily

Unit risk 0.0001 (2.75% - 5.5% - 2.5%)
Applicable interest rate - 5.25%
Closing price 1.9250

[(1.9250 / 0.0001) x 6 x -5.25%] / 365 = -16.61
Your account would be debited £16.61 as overnight financing.

Please note that as with the previous example of a long position, this has returned a negative number but in this case, as this is a sell position, instead of you receiving the money you will be paying it.

The rates used for the examples above are indicative and are not necessarily representative of correct rates.

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What happens when a share goes ex-dividend?

The morning after a share goes ex-div the price of the share will drop by the amount of the dividend (approximately). If a quarterly contract discounts the dividend, it will have already been removed from the price quoted, so there will be no effect on the price quoted between the day before ex-div and the day after it.

TD Financial Spread Trading do not discount the dividend for Rolling Daily or Quarterly contracts as part of the price. In respect of declared dividends, a cash adjustment will be made with reference to any dividend or distribution attributable to any relevant security on which a trade is based, and shall be made and calculated as follows:

  1. where your Position would result in a credit to your account (for example a Buy position in an equity which goes ex-dividend) we shall adjust the account balance in your favour by the gross dividend adjusted with applicable haircut percentage of Gross dividend (Standard adjustment for UK shares is 80% of Gross dividend), and multiplied by the Transaction Size; or
  2. where your Position would result in a debit to your account (for example a Sell position in an equity which goes ex-dividend) we shall adjust the account balance in our favour by the gross dividend adjusted by the applicable haircut percentage (Standard charge for UK shares is 100% of Gross dividend), and multiplied by the Transaction Size.

For example, if Lloyds TSB Bank goes ex-div with a declared dividend of 7.5p, a client who was long (buy) position of £10 a point would receive £10x7.5x80% or £60. A client who was short the same amount (i.e. £10 a point) in Lloyds TSB Bank would be debited with £75 (£10x7.5x100%) UK shares usually trade ex-div on Wednesday morning if paying a dividend, and all other things being equal, the value of these shares will go down by the dividend amount. This has a direct affect on any of the indices the particular share may be a constituent of. Although most shares go ex-div on Tuesday evening there will be exceptions when companies may make payments (whether dividend, return of capital etc) on days other than this. In these cases the relevant amendment will be made on the day or a day before the effective date.

In the case of Rolling Daily contracts on the indices, TD Financial Spread Trading will make a dividend adjustment to clients' accounts the day on which or before the index constituents’ trade ex-dividend. We will credit clients who have long (buy) positions and debit clients with short (sell) positions. Haircuts (due to charges on gross amounts due to tax, clearing charges etc.) may be applied to cash adjustments.

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How does fractional pip pricing work?

We have improved the way we price FX pairs to greater reflect the underlying interbank market by adding an extra integer to many of the quotes.

The reason for doing this is to make our FX prices more accurate and thus give you a better and more accurate price to trade on.

How will this work?

On some trade tickets the very last number in the price may be a smaller digit. This smaller digit is not the actual tick size of the price, but simply an extra integer i.e. 1/10th of a point. Therefore, as a general rule, you will be trading on the last large figure of the price quoted, as you were before, but with the additional benefit of seeing an extra (smaller) digit for greater accuracy.

If we take an FX market such as GBP/USD, for example. Rather than quoting this market to four decimal places as a price of 1.5850-1.5852, we have added a smaller integer to make the quote five decimal places. In the example below, if you bought £1 per point of GBP/USD Rolling Daily at 1.58505 and sold £1 to close at 1.58510, your profit would be 50p.

The extra digit has been applied to FX markets only at this time.

The benefit to you

Prior to us making this change, the buy price was rounded to the last tradable digit. Now, with the additional decimal place, you will see and be able to trade on a more accurate price.

Our spreads remain some of the tightest in the industry and what’s more, our spreads are tighter for longer. So, when we say we have a 1 point spread on EUR/USD we’ll quote a rate with a 1 point spread 24 hours a day.

*LCG has the right to vary overnight financing interest rates, spreads or commission rates on any contract or vary the Size specifications without notice especially in, but not limited to, volatile market conditions and/or illiquidity of the Underlying Market. At LCG's discretion quoted spreads made via the telephone may differ from the spreads available on an OTP or a DTP.

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Managing Your Account

How can I view my previous trades?

You can see details of the trades that you have made and that have been settled if you click on the Trade History section of your account.

This information will be held on your account for 3 months. If you require further details of all the trades you have made, please contact Customer Support at support@tdspreadtrading.co.uk

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How can I view my Open Positions?

Details of any open positions can be found if you click on Open Positions. If you have more than one trade in the same product, please click the "I" button and this will give you a detailed breakdown of your position in this product.

The automatic stop-loss order that is linked to your open position can be found if you click on the Order Book button. This section also holds details of any new orders or limit orders.

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How do I change my contact information?

If a problem occurs on your account, it is important for us to be able to contact you. Please ensure that your email address is always up to date and, if necessary, please check to ensure that your inbox has not exceeded its limit. We send all contract notes via email and it is your responsibility to provide us with the correct contact details. Your contract notes are proof of the trades that you have made and if you have any kind of query we will ask you for copies of your contract notes.

If you move house, please contact Customer Support by email or telephone to advise us of your new address. If we are unable to confirm your new address electronically we will require some documentation, details of which will be provided at the time.

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I've forgotten my username/password

If you have forgotten your username or password, please call us or if you are unable to do so, please email us. We will send you some information that will remind you of your username. We are unable to send passwords via email for security reasons.

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How do I monitor my account?

Log in to your account and click on Account Summary. You will see details of the most recent closing trades you have conducted and details of any profit/loss.

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Do I get a contract note?

You will receive a contract note via email for each trade you make whether you trade online or by telephone.

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Will I receive a statement?

You can view your statement of account online once you have logged in to your account.

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How do I make a complaint?

If you have a complaint, please contact our Customer Support team either by telephone on 0845 2100 377 or via email to: support@tdspreadtrading.co.uk

Alternatively, you may write to us with your complaint:
Customer Support
TD Financial Spread Trading
2nd Floor
6 Devonshire Square
London EC2M 4WQ

Very often problems may arise as a result of misunderstandings and can be easily resolved by our Customer Services staff. However, we recognise that there may be occasions when you feel that our service has not met your expectations and you wish to raise this with us more formally.

In this case, please, contact our Compliance Officer either by email, in writing or by telephone.
Compliance Department
London Capital Group
2nd Floor
6 Devonshire Square
London EC2M 4WQ
Telephone: +44 (0)20 7456 7000
Email: compliance@londoncapitalgroup.com

If you are not satisfied with our response, you are entitled to contact the Financial Ombudsman for an independent view. You can access the FOS Leaflet at
http://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Telephone: 0845 080 1800
www.financial-ombudsman.org.uk

They will provide you with a form to complete with details of your complaint. To be eligible for the service, you will need to submit details of the complaint within six months of the date of our final response to you. Please note that the Financial Ombudsman Service can only consider complaints which we have not been able to resolve to your satisfaction through our own internal procedures.

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Other Questions

Is my software compatible with the website?

We support PC platforms Windows 2000, XP and Vista. We also support Apple Mac platforms.

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What facilities do I need to view the website?

The TD Financial Spread Trading platform is available via HTML (the Internet) and therefore you do not need to download any additional software onto your computer. As a general rule, we design our systems to work with most browsers on any system with any ISP (Internet Service Provider) broadband connection. You may need to upgrade some of the existing software on your machine, and the information below will guide you through this process. If you have any questions, please call our Customer Support team.

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How can I view your live prices?

The site requires Flash 9 or later. If you are unsure whether you have Flash, or wish to check you have the latest version, you can download it here: http://www.macromedia.com/support/flash/ts/documents/test_version.htm

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What do I need to do to view your charts?

If you wish to see our charts on the trading platform, you will need Adobe Flash. You can download the latest version of it here: http://get.adobe.com/flashplayer/

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Which Internet browser should I use?

You can access the TD Financial Spread Trading website using the latest versions of the main browser, including Internet Explorer, Firefox and Safari. However, if you attempt to access our site using an AOL browser, it is possible that you may experience problems logging in to our site. We would recommend that you use one of the following browser connections, which are available free of charge.

Click below to download the latest versions of these browsers for free:

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Do I need to adjust my monitor/screen settings?

You will get the best results from our site if you set your screen resolution to a minimum of 1024 x 768 pixels. If you require assistance in doing this, please call our Customer Support team.

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Can I trade using an Apple Mac?

Our site is fully compatible with the Apple Mac. However, if you do experience problems with our website, we recommend upgrading to the latest version of Internet Explorer for Mac. Please be aware that, although Microsoft may continue to provide security and performance updates to the Internet Explorer for Mac, no major new releases are planned.

If you find that Internet Explorer for Mac does not work properly, please try using Apple's new Safari Browser: http://www.apple.com/safari/download/

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What about cookies?

Our interface uses Session Cookies, and these must be enabled before you can log in. "Cookies" are small amounts of data that a website can send to your web browser and store on your computer.

Cookies do not contain personal information about you (unless you knowingly provide it). We use cookies to enhance navigation and the functionality of our website to securely verify your identity.

Please follow the instructions below to allow your browser to accept Session Cookies. If you have any questions, please call us.

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How do I amend my cookie settings?

Depending on which browser you use, follow one of the appropriate set of instructions below:

Internet Explorer 7
Select ‘Internet Options’ from the ‘Tools’ menu and then select the ‘Privacy’ tab. Finally, choose ‘Accept’/‘Prompt’ for ‘First-party Cookies’ and tick the ‘Always allow session cookies’ box.

Internet Explorer 8
Select ‘Internet Options’ from the ‘Tools’ menu and then select the ‘Privacy’ tab. Finally, move the slider to the ‘Medium’/‘Low’/‘Accept All Cookies’ level.

Firefox
Select ‘Options’ from the ‘Tools’ menu and then select ‘Privacy’. Finally, expand the ‘Cookies’ heading and tick the box for 'Allow Cookies'.

Safari
Select the Tools button on the top-right hand corner of the browser, then select ‘Preferences’. Finally, select the ‘Security’ button, and then from the ‘Accept cookies’ section, choose ‘Always’/‘Only from sites I visit’.

Note: To find out which version of Internet Explorer you are using, click ‘Help’ and then ‘About Internet Explorer’ on your browser menu.

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How secure is your website?

The TD Spread Trading website is protected by a Thawte verified certificate. This means that any information that you provide is protected by a secure certificate provider, thus ensuring the security of the site. More information regarding Thawte can be viewed here: http://www.thawte.com/

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Open a TD Financial Spread Trading Account

Phone
Call 0845 210 0377

Demo Account

Set up a demo account

Opening times:
Client Services : 8am to 7pm Monday to Friday
Dealing : 11pm Sunday to 9.15pm Friday (round the clock)

Risks

  • Spread Trading carries a high degree of risk to your capital. Losses can quickly and substantially exceed your initial investment. Spread Trading is not suitable for all investors.
  • You should fully understand the risks and seek independent advice if necessary.
  • Whilst profits made from Spread Trading are not subject to Capital Gains Tax (CGT), you are unable to offset any losses against capital gains for CGT purposes.
  • The tax treatment of these products depends on the individual circumstances of each customer and may be subject to change in future.

Important Information