Solution Delivery

Testing
The testing team has overall accountability for all testing performed by the company within each phase of testing and the management of test activities performed within a development project.

Development
The development team is responsible for the development and design of applications as well as maintaining and enhancing existing applications.

Business Analysis
The Business Analysts play a key role within the delivery of strategic and robust software solutions delivered by the overall department. As the key project liaison between business users and software developers, Business/Systems Analysts have a detailed understanding of both the core business and the IT systems that support the business.

Programme Delivery

Project Management
The Project Managers are responsible for managing the portfolio of operational and strategic projects, ensuring alignment to business growth and the successful management of the program of work meeting defined standards of quality, purpose, time and budget. They are also responsible for the constant improvement and subsequent change management of the key project prioritisation and lifecycle processes.

Service Delivery

E-Commerce
The E-commerce support team provide front facing support for our web trading platforms working closely with the Intel and UNIX teams in the infrastructure department.

IT service desk
The service desk provides a single point of contact for all IT related issues for the business and is operated under a number of ITIL good practices. They are the front face of our IS department facilitating work for internal customers.

Technical Support
The technical support department are responsible for supporting employees with their computing equipment. They support the windows desktop and server platforms and are responsible for simple service requests and more complex resolutions and investigations of incidents.

Production Support
Production Support are responsible for the efficient resolution of incidents / enhancements logged by the IT Service Desk to the Production Support team. The team are responsible for any change affecting all client facing applications which include over 30 applications. As one of the key liaisons between business users and other areas of IS, Production Support Analysts have a detailed understanding of both core business and the IT systems that support the business.

Release, Change & Implementation
This team are responsible for the preparation of all documents for Live Implementations for all Releases, IS Projects, Ad Hoc Business Projects and IS Initiatives throughout the year. They provide full end to end implementation management support for any Live Implementation. In addition the role includes managing requests to set up new issue trackers, the maintenance of user access and inclusion of relevant data so that issues can be progressed to resolution.

Vendor Management
This area is responsible for managing the supplier management of numerous third party supplier relationships from across the IS function ensuring that all suppliers are giving the best possible service available to support the business goals.

Strategy & Risk

Information Security
Information security have broad responsibilities for Business Continuity Management, IT Risk Management and the security and integrity of Information assets. They work with business units to best understand their security needs and ensure information remains confidential and available when required.

Architecture
The architecture team are responsible for the architecture and design of comprehensive solutions that meet business requirements on all projects.

They will partner with key roles (e.g. project managers, analysts, developers, systems architects etc.) to create well-defined solutions that are aligned to the IT Strategy and leverage common solutions and services, to meet key project goals. The Network Architects have overall responsibility for the enterprise network topology design, infrastructure, support policies and procedures.

Infrastructure

The Infrastructure team within Information Systems are accountable for the day to day operation of the systems on which TD Wealth International runs its Client and Employee facing systems. The focus of this team is to provide 2nd line support for technology services in line with SLA's, ensure appropriate control process are followed to operate our technology, undertake regular scheduled maintenance, use monitoring tools to maintain stability/performance, drive a future looking technology platform roadmap and support the delivery of business projects into Production.

The team is split into three separate functions:

Server Management
This team support various server technology platforms across multiple environments. We currently operate physical and virtual servers across four different platforms - iSeries, Unix, Windows and Linux.

Database Management
The team supports a large number of database instances based on IBM Domino and Microsoft SQL technology across a range of environments.

Network & Telephony Management
This team supports both the data, voice and security network infrastructure across the company. This team works closely with the TDBG Network Team in Toronto to deliver a high level of service to the business.

Customer Services

The customer services centre are responsible for providing excellent customer services to our clients and customers both on the phone and through written communication. They deal with all customer enquires, complaints, feedback, business development, monitoring of trading accounts and uk and international trading requests.

Marketing

This team are responsible for our external web site, promotions, public relations and media, branding, campaigns and planning.

Customer Accounts

Customer Accounts are the focal point for opening all types of new accounts across all brands have direct contact with the customer when additional information is required or when the customer wishes to change their password. They are responsible for upgrading the client’s accounts to a variety of new products while also maintaining various standing data for all clients across all brands. They also ensure all regulatory requirements are met for Anti Money Laundering, Customer Due Diligence, TCF and QI.

Settlements

Key responsibilities of the Settlement department can be broken down into three main areas; effective management of certificated trade settlement ensuring timely delivery of stock and cash to our customers and market counterparties; deposit and withdrawal of UK and International stock into or out of customer portfolios; administration of trade settlement and custody services provided to our corporate partners such as C&ES and Corporate Nominees.

Office Services

Office Services operate central Post Room for all incoming mail to the business. They offer an outgoing fulfilment service to all areas on a daily basis, which includes arranging external couriers and priority mail such as special, recorded and airmail. They are also responsible for managing customer documentation through file retrieval.

Reconciliations

Reconciliations are responsible for the reconciliation & oversight of all internal cash & stock accounts, the distribution and escalation of all unreconciled positions and reporting of the Month End Certificate.

Structured Products

Structured Products are responsible for monitoring ISA and SIPP accounts to ensure that they are HMRC compliant and they also undertake the annual reporting on ISAs to HMRC and investment tax reclaims. They also provide support to CSC and customers by answering complex ISA and SIPP queries. Lastly they are responsible for charging and reconciling the Account Management Fee and Nominee Administration Fee, along with all ISA & SIPP related fees.

Payment Services

Payment Services represent a key back office operation for our clients. They manage all inbound and outbound payments, corporate payments and oversee the FX processes for the business. They ensure that our clients receive their payments on time and in the method of their choosing.

Corporate Actions

Corporate Actions is comprised of 3 separate teams; Allocations, Dividends and Notifications. The Notification team is responsible for obtaining event information, ensuring this is complete and from sources deemed to be reliable, before cascading this in sufficient detail to allow customers to make an informed decision on options available. The Allocation and Dividend teams are primarily responsible for updating customer accounts in a timely manner upon receipt of stock and / or cash. The Dividends team are also responsible for the yearly dispatch of Consolidated Tax Certificates, preparatory work for QI reporting and supporting the DRIP and SCRIP offerings.

Transfers

This area is comprised of two separate teams; Nominee Transfers and ISA & SIPP. They are responsible for the transferring of all electronic client portfolios held in either a Nominee , ISA or SIPP account , portfolios held overseas and shares held electronically by a Company registrar. They also perform internal stock account to account movements.

Exceptions Management

Exceptions Resolution comprises of 4 different areas. They are responsible for resolving all the exceptions which come out of our reconciliations, ensuring that all trades are fully reconciled and that our book of records matches that of our external custodians. In addition they are also responsible for the matching and settlement of all trades via Crest for UK & Ireland, the generation and amendment of Contract Notes., Nack Messaging, Transaction reporting and maintaining stock files and business configuration on behalf of operational departments.

Finance

The TD Wealth International Finance Department provides support across all entities and brands across the Group in the following areas: financial reporting, control and planning, provision of business partnering support, data analysis & management information reporting, treasury management, regulatory reporting and management of all operational and corporate taxation requirements.

Corporate Social Responsability

There are 3 main elements to our CSR strategy, Children’s Education, Environment, Well Being. Supporting these 3 elements is the Corporate Giving Strategy which sets out our commitment to financially give back to the community in a consistent way through paid time off for volunteering, charitable giving and local community grants.

Facilities

The Facilities Team are responsible for the building maintenance and soft services of the TD UK estate which comprises of four office buildings and over 800 employees. The department is also responsible for Health & Safety, including the coordination of the Emergency Teams comprising of Fire Marshall, Evacuation and First Aid teams.

The department manages all space planning, coordinates office moves and is heavily involved in providing, maintaining and improving the working environment and employee experience which is an important element of TD culture.

Procurement

The Procurement team manages the end to end acquisition process from the identification of the need and agreeing the specifications, through to the end of life disposal of an asset or termination of a service. This includes engaging with a number of stakeholders to advise on and manage the Invitation to Tender Process and the subsequent evaluation and contract negotiation.

We are also manage critical contracts within the organisation, ensuring that a consistent, risk managed approach is taken to reviews and renewals.

In summary we provide a cost effective, risk managed sourcing, tendering, contracting and purchasing service. This ensures that whilst considering whole life costs, environmental and social impacts, the business enjoys a sustainable competitive advantage.

Compliance and Legal

The Compliance function is required to advise the business on the application of Financial Services Authority (FSA) rules, to manage the day-to-day relationship with the FSA and to assess the operation of regulatory systems and controls in place.

The Legal department review and amend the Customer Terms of Service on a regular basis and also work on commercial agreements with third parties and service providers. They also assist on due diligence work conducted throughout the business on possible acquisitions for the firm and provide general legal guidance on projects and on business as usual.

Operational Risk Management

The Credit Risk and Recoveries team concentrates on areas of perceived risk and more complex customer debt cases.

The Operational Risk Team will work closely with the Operational Risk Managers to promote and develop risk management tools for business processes, analyse the success of these, assess the implications of change initiatives on the operational risk profile and to report any significant changes to the operational risk profile to the Risk & Control Committee.

The Financial Crime Prevention team assist in the prevention, detection and investigation of internal/external fraud and the delivery of the fraud prevention strategy across the business.

Audit

The internal audit team within TD are responsible for the planning and completion of a risk based audit plan for TD operations in the UK and Europe. They provide independent and objective assurance to the Board of Directors of TDBFG and aim to add value and improve operations. We achieve this through the evaluation of the effectiveness of risk management, control and governance processes using a systematic and disciplined risk based approach.

Human Resources

HR has several specialist functions:

• HR Shared Services
• Compensation and Employee Relations
• Business Partners
• Organisational Development
• Internal communications

The department supports the business enabling a high performance culture, an excellent employee experience, employee engagement and development as well as a culture that rewards its employees.

TD Direct Investing (www.tddirectinvesting.co.uk & www.tddirectinvesting.ie) is one of the leading execution-only share dealing and investment providers in the UK and Ireland.

TD Wealth Institutional (www.tdwealthinstitutional.co.uk) is the award-winning outsourcing and settlement services provider for institutional & retail brokers and wealth & fund managers.

TD Direct Investing International is the offshore online broker of TD Direct Investing. Based in Luxembourg, it services international and expatriate clients looking for a Luxembourg-based offshore account to trade equities, mutual funds and derivatives on UK, US, European and Asian markets.